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Policies & Terms

Our commercial policies for subscriptions, services and product orders — in plain language.

Terms of Service

The agreement governing use of Theta.cm, subscriptions, services and product purchases.

Refund & Cancellation

Refund windows for subscriptions, servers, consulting and hardware.

Shipping & Delivery

Delivery of digital services, server provisioning and hardware shipping.

Privacy Policy

How we collect, use and protect personal and business data.

Service Level Agreement

Uptime commitments, response times and service credits.

Warranty

Hardware warranty coverage and how to make a claim.

Billing & Payments

Our commercial terms at a glance.

Priced in USD

All published prices are in US Dollars and exclude applicable taxes, which are shown on your invoice before payment.

Secure Payments

Pay by card or bank transfer. Card payments are processed by our licensed payment partners — we never store card numbers.

Recurring Billing

Subscriptions renew automatically each month or year. Reminders are sent 30 days before annual renewals. Cancel anytime before renewal.

Invoices & Receipts

Every payment generates a tax invoice and receipt issued by CODES LTD, available in your account dashboard.

Service Level Agreement (SLA)

  • Growth plan: 99.5% monthly uptime target; support response next business day.
  • Business plan: 99.9% monthly uptime; critical incidents responded to within 4 hours.
  • Enterprise plan & dedicated servers: 99.95% monthly uptime; critical incidents responded to within 1 hour, 24/7.
  • Service credits: 10% of the monthly fee below the committed level, 20% below 99.0%, and 30% below 95.0%. Credits are applied to the next invoice on request within 30 days.
  • Scheduled maintenance announced at least 72 hours in advance is excluded from uptime calculations.

Hardware Warranty

  • All hardware sold by CODES LTD carries a minimum 12-month warranty against manufacturing defects from the date of delivery. Manufacturer warranties apply where longer.
  • Defective items are repaired or replaced at no cost. To make a claim, contact info@theta.cm or +237 672 810 740 with your order number and a description of the fault.
  • Warranty excludes physical damage, liquid damage, power surges, normal wear and unauthorised modification or repair.
CODES LTD (trading as Theta.cm)
Njeiforbi Building, 2nd Floor, Commercial Avenue, Bamenda, North-West Region, Cameroon
Phone: +237 672 810 740 · Email: info@theta.cm