Refund & Cancellation Policy

Subscriptions (Theta ERP)

• Monthly plans: cancel at any time; your service continues until the end of the paid month. We do not refund partial months.
• Annual plans: full refund if you cancel within 14 days of your initial purchase. After 14 days, your subscription remains active until the end of the paid term and is not refunded.
• Implementation fees: refundable in full before work begins; after work begins, refunds are reduced by the value of work already delivered.

Servers and Hosting

• Monthly servers can be cancelled with effect from the end of the current month.
• Prepaid annual servers are refundable pro-rata within the first 30 days, less any one-time setup fee.
• Metered usage already consumed is not refundable.

Consulting

• Sessions may be rescheduled free of charge up to 48 hours in advance.
• Cancellations more than 48 hours before a session receive a full refund; later cancellations are not refunded but may be rescheduled once.
• Program and engagement deposits are refundable before work starts, less any discovery work already delivered.

Hardware and Products

• Unopened products in original packaging may be returned within 14 days of delivery for a full refund of the product price.
• Opened or used products are covered by our hardware warranty rather than returns, unless faulty on arrival.
• Items damaged in transit must be reported within 48 hours of delivery and will be replaced or refunded in full.
• Software licences and digital products are non-refundable once the licence key has been delivered or activated.

How Refunds Are Issued

Approved refunds are made to the original payment method within 5–10 business days. Card refunds may take additional time to appear depending on your bank. To request a refund, contact us with your order or invoice number.